Refund Policy for Envox Media
1. Refund Eligibility:
Refunds will be considered if a client experiences dissatisfaction with our services or if the services fail to meet the agreed-upon objectives. Each refund request is reviewed on a case-by-case basis.
2. Requesting a Refund:
Clients must submit a refund request in writing to support@envoxmedia.com within 4 days from the completion of the service. The request should include specific details outlining the reasons for seeking a refund.
3. Evaluation Process:
Upon receiving a refund request, Envox Media will conduct a thorough evaluation to determine its validity. Additional information or clarification may be requested during this process.
4. Refund Approval:
If a refund is approved, Envox Media will initiate the refund within 5 days using the original payment method. Any transaction fees incurred during the initial payment may be deducted from the refund amount.
5. Non-Refundable Circumstances:
Refunds will not be granted in the following situations:
- Change in client’s business objectives or priorities.
- Failure to provide necessary cooperation or information required for service delivery.
- Services have been delivered as per the agreed-upon terms.
6. Cancellation of Services:
Clients have the right to cancel ongoing services at any time. However, pre-paid fees for the remaining service period may not be refunded.
7. Modifications to the Refund Policy:
Envox Media reserves the right to modify this Refund Policy at any time. Clients will be notified of any changes through the website or direct communication.
8. Contact Information:
For any refund-related inquiries, please contact us at support@envoxmedia.com
By engaging with Envox Media’s services, clients acknowledge and agree to the terms outlined in this Refund Policy. This policy is effective as of 1 January 2024.